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Ebay Plus return didn’t arrive and came back to me
Hello.
my eBay Plus return got sent back again because the seller had entered the wrong address on eBay.
How do I get a new return label as an eBay Plus member?
The old one is used up already.
Thanks
Alex
7 comments
samantha@ebay
Mentor1 month agoHello @alfalke38
Which return are you referring to?
Thanks for your tag @perfect-sally
Best regards
Samantha
alfalke38
OP1 month agoReturn for item number: 397973686552
I’ve already received my refund too. But I’d like to send the item back again. I’ve got my money, after all.
perfect-sally
Mentor1 month agoThe seller should issue you a return slip, since it's his fault if he gives a wrong address.
alfalke38
OP1 month agoThat’s the problem. I had already asked him about it. He refuses and refers me to eBay. He says eBay would provide me with a new return label.
I’m stuck in the middle now. The item is still with me.
perfect-sally
Mentor1 month agoeBay+ has done its part toward you and the seller and issued a free label. If the seller doesn’t provide their address correctly, that is neither your fault nor eBay+’s fault. It’s the seller’s turn. Don’t let yourself be pressured or talked into anything and wait until the seller shows insight.
petersmodellbahnstuebchen
Mentor1 month agoHi @alfalke38
if the seller really did have a wrong return address on file. I think that person should pay for the new label and not eBay through the Plus program. Because then all sellers end up paying for one person's mistake.
Best wishes from the Baltic Sea
Peter
perfect-sally
Mentor1 month agoPlease give the item number and an eBay employee will take a look at it.
Hello @samantha@ebay would you be so kind? Thanks