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eBay police is restricting my account...
Summary: 23rolf reports that their eBay account has been restricted, preventing them from contacting sellers. Despite having a spotless record since 2006, they received an email claiming they attempted to make transactions outside of eBay, which they deny. perfect-sally suggests that an eBay representative might review the case and advises on ways to contact customer service, such as requesting a call back through the AI system. 23rolf seeks assistance and guidance on the issue.
eBay police is restricting my account...
Member-to-member contact policy – You may not use our messaging system to promote anything outside what is offered in the listing. Due to your behavior, you have been permanently banned from using our messaging system before purchase......
I, as a buyer, am no longer allowed to message sellers...
I've been on eBay since 2006, both as a buyer and a seller
no negative feedback at all, so a full 100%
on 02/08/26 I receive an email..
apparently I had tried to do something outside of eBay
I didn't message any seller and ask them to sell outside of eBay..
I also didn't harass any seller by email
and I didn't send any sexual inquiries either!!
There’s also no way to contact customer service,,, only AI all the time
Service looks different...
what can I do now??
Thanks in advance for your help
Best regards
melina@ebay
Mentor1 month agoHello @23rolf
Thanks for reaching out to us. This is initially a restriction of 6 months, the reasons for which we cannot explain in more detail here. You already filed your first appeal yesterday via our customer service by phone. There, the reasons and the further measures were explained to you. Unfortunately, another appeal is therefore no longer possible. If you still have any further questions, you can contact our customer service via this link.
@perfect-sally Thanks for the support. 🧡
Kind regards
Melina
perfect-sally
Mentor1 month agoWe here can’t understand the matter and don’t know what happened or which messages were sent. An ebay employee will take a look at this and get back here.
@melina@ebay would you please be so kind? Thanks
And you could contact customer service if you would look in the legal notice, which every company has. And you can also request a callback via the AI by writing callback or employee several times; eventually the bot gets it.