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Ebay website login doesn't work - Ebay app login works - who can help?
I haven't been able to log into my business account for 3 days - logging into the Ebay app works - browser cookies have been deleted, I've tried different browsers, they're up to date, I don't use a password manager
I've already changed the password, that works, but with the new password I can only log into the Ebay app, not the Ebay website
What could be causing this? Has anyone had this problem before, does anyone know a solution.
Support couldn't help me
9 comments
baureihe10
OP9 months agoHello,
It’s working again today. A message would have been nice.
We just tried it again today. No info came from support.
So in cases like this, with such important problems, I’d like more information.
baureihe10
OP10 months agoAnyway, I've now given up on contacting support any further.
Besides new support tickets over and over, nothing comes of it.
Let's just wait and see whether they ever manage to fix the login for the shop again.
That would of course be ideal.
Plan B: for us, things will now continue for the time being with a new shop and a lot of work and costs.
baureihe10
OP10 months agoI contacted support again and submitted the data. As always, no response. The employee just told me the problem is known. The internet is now also full of frustrated eBay sellers. All that’s left is to create the shop again. With several thousand items, not exactly a pleasure, and then the over 10,000 positive reviews are gone too.
You start again from 0 and you can no longer access the tax documents in the shop either. Hopefully the tax officer at least has some pity. We documented all emails for that.
The friendly eBay service also told us on the way that the new shop can be blocked from login again at any time. Well, if that isn’t a comfort, given the shop fees.
baureihe10
OP10 months agoThe problem still exists.
It works flawlessly with the Ebay app. So it's clearly an issue with Ebay.
The AI has already located the errors too. I informed support about it. Unfortunately, no response so far.
It would already help me temporarily if I could get the invoices and transaction lists out of the app. After all, I also have obligations to the tax office.
As long as the customers don't suffer any disadvantages first. But for me, that means a lot of extra work.
Maybe someone else has a tip.
elke@ebay
Mentor10 months agoHello @baureihe10 ,
Thank you very much for your feedback.
Have you already sent us the RlogID from the page by email where you get the error message when logging in?
Best regards
Elke
baureihe10
OP10 months agoHello Elke,
thanks for the tip.
I found the no. and sent it to support.
Regards Michael
baureihe10
OP10 months agoyes, but it still doesn’t work. The fault is clearly with Ebay.
I don’t know how long the shop has been unusable now. The damage is already considerable.
I don’t know how long the troubleshooting will take. But apart from one more person, no one has reported back.
It seems to be isolated cases, and then you can wait a long time.
hasjana
Mentor10 months ago@baureihe10
I can have an SMS sent to me instead of entering the password - have you tried that yet?
baureihe10
OP10 months agotwo-step verification is not set up, so I don't have the option to receive SMS; to set this up, I would need to be able to log in