eBay does not refund the VAT on solar battery storage | Members help members

fe_sun · 2026-02-24T14:43:46.775000Z

Hello everyone,I bought a battery storage unit for my solar system on eBay from a Chinese manufacturer. Since it is a foreign seller, the invoice was created by eBay so that the sales tax is handled correctly.I have contacted eBay customer service several times to ask them to refund the VAT charged, since the zero tax rate applies to photovoltaic systems and related components. It is demonstrably a battery storage unit for my own PV system.In addition, I had the tax office confirm in writing that the item is considered an electricity storage unit for a PV system and therefore falls under the 0% rule. I also forwarded this confirmation to eBay customer service.Unfortunately, I only receive prewritten standard responses. It is obvious that the submitted documents are not being reviewed. Agreed callbacks from supervisors do not happen, and during phone calls with customer service, conversations were sometimes simply ended.Has anyone had similar experiences or an idea of how I can proceed?Thank you in advance!

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