Good morning, Four weeks ago, an item was purchased with eBay additional protection, but the email confirmation promised has still not been delivered to this day. Unfortunately, there seems to be no direct way to contact anyone to request the proof of insurance retroactively. Many thanks for any advice.

Hello @kshatriya88 Please contact Allianz by phone or email: Customers who have an insurance policy number: https://aristote.allianz-assistance.com/eclaim/eBay/ui/de/ General information/inquiries: ebayinsurance.de@allianz.com Customer complaints (all): ebaycomplaint.de@allianz.com Thanks for the tag @perfect-sally 😘 Best regards

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