eBay purchase, seller asking for cancellation? | Members help members

sternvogel · 2026-06-23T12:27:18.788741Z

Hello dear community,I’m asking for your advice on a current problem that I’ve never had before.Today I bought an air conditioner that I urgently need. A quarter of an hour later I got a message from the seller saying that he couldn’t fulfill my purchase request and that he therefore wanted a cancellation, because I had bought the last unit and because this unit had apparently not passed the final quality check by the dealer. However, he asked me to cancel my purchase request immediately, which he wanted to process as soon as it came in. I tried to comply with his request, but instead of a cancellation I only found the option to ask the seller to cancel the purchase. I did that as well, and I also informed the seller immediately by message. Since then, though, nothing has happened and the matter is now, of course, stuck in the processing loop at eBay.However, I need the air conditioner urgently, because it could even be life-saving. Unfortunately, I can’t look for a replacement delivery as long as the purchase hasn’t been canceled and the refund of the amount I’ve already paid via PayPal hasn’t been initiated. How long does this refund take? My question would be (which I’m also a bit surprised about): Why did I have to take over the cancellation, or express the wish for a cancellation? Can’t the seller initiate a cancellation on his own if he can’t deliver the ordered item anyway? And is there any way I can speed up this cancellation process, especially since the seller isn’t replying to my request asking whether he can complete the cancellation as quickly as possible? After his first message reached me just 15 minutes after the purchase? Apparently there’s also no way to get in touch with eBay about this matter. At least I haven’t been able to find one so far. I’m not sure whether everything has gone the way it should have.Best regards and many thanks in advance for any help.Ralf (sternvogel)

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eBay purchase, seller asking for cancellation? | Members help members | eBay Germany