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Verification missing in listings
Summary: esslinger-an-und-verkauf reports a problem with the missing authenticity check on several high-priced listings on eBay, even though all requirements are met. bootyooty and verena@ebay respond and ask for examples for further investigation. melina@ebay confirms a technical error and opens a ticket, while esslinger-an-und-verkauf also reports the removal of an item due to alleged counterfeiting. Despite an appeal and relabeling, the problem remains. The responsible departments have been informed and are working to fix the error.
Hello everyone,
I noticed that for several of my current listings across different brands – both new and used items – the eBay authenticity check is no longer shown, even though the price (each over €1,500), category (wristwatches), and all the requirements I know of are met.
Since this is not affecting just one brand, I suspect a more fundamental problem – possibly with my seller account or a general technical issue.
Could you please check this!
Kind regards
Jonas Esslinger
samantha@ebay
Mentor4 days agoHello @esslinger-an-und-verkauf
Unfortunately, this is an official bug and I have already added you to our open ticket for the technical team.
The colleagues are working on finding a solution, so for now we can only be patient.
Thanks for the tag @esslinger-an-und-verkauf
Best regards
Samantha
alena@ebay
Mentor1 week agoHello @esslinger-an-und-verkauf I’ve forwarded it to the specialist department here. As soon as we get a response, we’ll contact you here.
Thanks for the tag @meinehexe11 😘
Best regards
esslinger-an-und-verkauf
OP1 week ago@alena@ebay thank you very much for the feedback
verena@ebay
Mentor2 weeks agoHello @esslinger-an-und-verkauf ,
thanks for your post!
Do you have an item number as an example for me?
Thanks for the tag, @bootyooty . ❤
Best regards
Verena
esslinger-an-und-verkauf
OP2 weeks agoFor example 287530866423
Many thanks and best regards
esslinger-an-und-verkauf
OP1 week agoHello Verena, is there any news yet?
Just now, eBay also deleted a single item as an ad. The accusation is that it is a counterfeit. However, that is completely unfounded. Something isn't right there. All of my items are listed without authenticity verification, and I don't understand why
I ask for a prompt response
Best regards
esslinger-an-und-verkauf
OP1 week ago@verena@ebay
Any news for me yet?
Best regards
Jonas
meinehexe11
Mentor1 week ago@alena@ebay can you please take a look?
melina@ebay
Mentor1 week agoHello @esslinger-an-und-verkauf
I’m stepping in here for my colleague Alena. Our specialist department has reviewed the details of your case and we can confirm that there is a technical error here. I have already opened a ticket for you and can only ask for your patience here.
The removal of the item does not necessarily have to be related to the technical error. If an item has been removed, please file an objection directly via the email you received about it. Scroll further down in the email until you see the option to object. As a rule, you’ll also get a response quickly.
Thank you for your previous efforts and I wish you continued success.
Best regards
Melina
esslinger-an-und-verkauf
OP1 week ago@melina@ebay
I had already done that! My appeal was rejected. I have now relisted the item and added the explicit note that it is a genuine item
However, the problem with the missing authenticity verification for various items remains.
Even after speaking with eBay on the phone, they have not been able to fix the problem so far
Best regards
Jonas Esslinger
melina@ebay
Mentor1 week agoHello @esslinger-an-und-verkauf
Thanks for the feedback. The problem with the missing authenticity check is already being worked on by our tech team. Unfortunately, we’ll have to be patient here a little longer.
Please feel free to get back in touch with us when the listed item is removed again. Then we can possibly forward it for manual review.
Best regards
Melina
esslinger-an-und-verkauf
OP4 days ago@melina@ebay
Is there any new information yet about the problem with the authenticity check?
Unfortunately, the problem still persists.
Best regards
petersmodellbahnstuebchen
Mentor4 days ago@samantha@ebay
Hi Samantha,
could you check on this for me? Thanks a lot.❤️
Best regards from the Baltic Sea
Peter
bootyooty
Mentor2 weeks ago@verena@ebay 😘 can you take a look, please?