a defect within the 12-month statutory warranty period | Members help members

nataliya*3 · 2025-10-28T15:12:47.116000Z

On April 18, 2025, I bought a mobile phone on the eBay platform.On September 12, 2025, i.e. within the statutory warranty period, a defect occurred: The phone no longer charges and cannot be switched on.On September 12, 2025, I contacted the seller via the eBay messaging system and requested that the defect be remedied under the statutory warranty. I asked for repair or replacement delivery (exchange) of the defective device.As of today, October 28, 2025, the seller has remained inactive despite my request.eBay's item return function is turned off because more than 90 days have passed since the purchase. Can someone please help me with this situation? Best regards nataliya*3

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a defect within the 12-month statutory warranty period | Members help members | eBay Germany