Withheld - not yet delivered

Question

Hello, I have the following problem. This is about order 01-14082-55574 https://www.ebay.de/mesh/ord/details?orderid=01-14082-55574&mode=ME The customer already received the goods on Wednesday (he confirmed this in the chat and left a positive review), but according to DHL tracking it is still marked as not delivered. Tracking number: 354463194289 https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=354463194289 Could someone pl...

raffke2012 · Accepted Answer

Hello,apparently the courier did not scan the package when handing it over, so the delivery is not documented.That means for you that if the buyer does not open a case, you will receive your money after 30 days at the latest.