Withheld payout, terrible customer service | Members help members

idl.lakatosde · 2025-09-22T16:18:45.173000Z

I sold a Nintendo Switch (physical version) on 14/09.The eBay system recommended a Deutsche Post merchandise mail label, so I bought that.It only had basic shipment tracking, and I didn’t know that it doesn’t have delivery confirmation.On 16/09, I received a message from the buyer saying that he has received the item and is happy with it. He also left positive feedback.The payment is still on hold.I contacted customer service several times.Every response was that they confirmed receipt of the item and understood, but needed delivery confirmation to release the money.Why does your own system offer a shipping label that isn’t compatible with your system?Today I asked for a call from customer service.First call: I explained the situation to a lady and was put on hold for 10 minutes. She claimed the delivery confirmation was missing.I told her they can check my messages, the buyer confirmed in writing that he had received the item.I was put on hold again, waited almost an hour and a half, and then hung up.Second call: Same story, the person told me to wait a few minutes.Then they couldn’t hear me – my microphone wasn’t muted.Third call: I spoke to someone, then I was put on hold again for over 10 minutes, then the call was just ended. They called me back on their own and made me wait again for over 10 minutes.Sorry, but what is that supposed to be?! If the buyer confirms IN WRITING that he received the item, then what is the reason for withholding the money?What is this about acknowledging that the customer confirmed receipt of the item and still insisting on withholding the money?! Why can’t I speak to anyone who could help me?I’ve been waiting for hours already to be able to speak to someone. Nobody answers, they can’t hear me and I’m just sitting here waiting...Sometimes the music stops and I hear a noise from the person on the phone. And now when the lady was connected again, she laughed into the phone and I was put on hold again.This is an absolute joke

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Withheld payout, terrible customer service | Members help members | eBay Germany