I have a problem with the item 124488743575I shipped it and the buyer already picked up the package from the post office days ago; they have also already left a positive review. Unfortunately, DHL tracking still lists the package as not delivered. Unfortunately, this is also blocking the payout of the money. What can I do so that the withheld payment is released? The support chatbot was unfortunately, as expected, not helpful at all in this matter. Thank you in advance for your help!

Hello @hellmi_hellmuth, Thank you very much for your post! We have gladly requested a manual approval of your payout from the specialist department. As soon as we receive a response, we’ll get back to you here again. Best regards Verena

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