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Some of my offers are not being made visible
Summary: online-6893 reports that her listings on eBay are being hidden shortly after being posted, despite a successful appeal. She has contacted eBay, and a system error is suspected. petersmodellbahnstuebchen recommends that if it happens again, she should mention the affected item numbers so that a competent eBay representative can take a closer look at the case. Both wish each other the best in resolving the issue.
Hello, I’m a commercial seller and for 2 days now my listings have been hidden by Ebay shortly after posting them, with the note that I am violating Ebay’s principles for buying and selling.
Then I file an appeal for each hidden listing and I get the message that the appeal has been granted and that I can continue selling as usual, so I list these items and other items again and after a short time these listings are hidden again and this keeps happening, I file an appeal and it is granted and then the same thing keeps happening over and over. I also can’t delete these listings; then I get the note that there is currently an error.
I can’t find any mistake and I’m also not violating Ebay’s principles.
Does anyone know this problem
Many thanks Anja
voli-maus
Mentor1 month agoHello @online-6893 ,
I see 42 items online for you.
What I don't see is a WRB.
You have to have one as a commercial seller.
petersmodellbahnstuebchen
Mentor1 month ago@online-6893
Hi Anja,
without knowing the articles, one can only speculate what the reason is. Do you have a specific example?
Best wishes from the Baltic Sea
Peter
online-6893
OP1 month agoHello Peter, these are, for example, postcards, just like the ones I used to always post in the past.
I spoke to eBay on the phone, they think it’s probably a system error and were actually going to look into it now.
I honestly don’t have any more ideas right now either.
petersmodellbahnstuebchen
Mentor1 month ago@online-6893
Hi Anja,
fingers crossed for you. If this happens again, just report back here again with the affected item numbers or the corresponding Ebay message.
Then we can bring in a competent Ebay staff member who will check it more closely than general customer service.
Best regards and have a nice weekend
Peter