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Objection to a dispute decision.
Summary: joma-422601 needs help with an appeal against an eBay decision in which a buyer received a refund after 6 weeks and was allowed to keep the item. joma-422601 is having trouble contacting customer service and opening the form to file an appeal. meinehexe11 asks whether the case was opened directly with the payment provider, while joma-422601 clarifies that the return was requested through eBay and that they had rejected it. meinehexe11 tries to get the attention of an eBay representative in order to offer support.
I need help with the following process.
For an item, a complaint was made 6 weeks after the buyer had received it.
As always, Ebay naturally decided in favor of the buyer and refunded the amount back to me, and the buyer also
kept the item.
I now want to file an objection against this. which is possible up to 30 days after that.
With customer service, the message keeps coming up "The case is closed" and the inquiry is ended.
With the form, the message comes up "Cannot be opened, please try again later".
Is there any other way to get in touch or to access this form?
alena@ebay
Mentor1 week agoHello @joma-422601 the buyer protection case was closed because the purchase was over 30 days ago, which is why you can’t open it either. The buyer had opened a payment dispute on 05.08. You were asked multiple times to respond. Since you didn’t respond at all here, the case was closed in favor of the buyer. We can’t take any action here on your behalf.
Thanks for the tag @meinehexe11 😘
Best regards
meinehexe11
Mentor1 week agoHey, hey. @alena@ebay could you please take a look here?
joma-422601
OP1 week agoI'm on board, what happens next?
joma-422601
OP1 week agoNo, he requested a return on Ebay, which I rejected; after that, Ebay decided in his favor.
meinehexe11
Mentor1 week agoHi, hi. Hmm. Buyer protection at eBay is 30 days. 6 weeks is therefore longer than that. So I don't understand how eBay could have decided in favor of the buyer. Or did you open the dispute directly with the payment service provider?
perfect-sally
Mentor1 week agoAddendum: and if there is actually a case pending with the payment service provider, then ebay can’t do anything for you and is out of it.