Appeal against a note for a delivery not made on time | Members help members

namibia1975 · 2026-04-23T18:34:59.020000Z

Good day! I have received 2 entries in my service status for 2 supposedly not shipped on time items.This concerns the following order numbers: 03-14476-79734 and 05-14467-94214The items were paid for on 6/4 and 5/4 respectively. A processing time of 5 days was selected for both listings. Since both 5/4 and 6/4 were Easter holidays, the latest shipping date for both items was stated as 13/4 at 11:59 p.m. Due to illness, I actually only handed both items over to the shipping provider (Hermes in both cases) on 13/4 at 7:26 p.m. This can easily be verified in the respective tracking information for the orders. So shipping was definitely within the deadline!On 22/4 I requested the removal of both defects via the eBay form: SR numbers: 1-504761312425 and 1-504762029995 Now today I received 2 messages from customer service with the decision.For order number: 05-14467-94214, I was informed that the note will be removed.For order number: 03-14476-79734, however, I was informed that the note cannot be removed. In the reasoning, the following demonstrably false claim is made (tracking!): Shipping date: 14 Apr. 2026The reasoning also lists the following information: Latest processing date: 13 Apr. 2026 / Latest estimated delivery date: 13 Apr. 2026 - something clearly doesn't add up here!Again: the same conditions applied to BOTH orders: latest processing date: 13 Apr. 2026, BOTH orders were dropped off at the Hermes store on 13/4 at 7:26 p.m., BOTH orders were delivered on 16/4!Therefore, the decision that the note for order 03-14476-79734 cannot be removed is absolutely incomprehensible to me! Especially because of the note emphasized in the eBay message regarding the decision/rejection of the removal, "Late deliveries are removed only in accordance with our policies and through a strict, standardized process. Our customer service employees are trained in the strictapplication of the policy. They are not expected to come to a different decision than the one described below." it is even more incomprehensible to me how two contradictory decisions could then have been made. Rather, this gives the impression that one employee decided one way and another the exact opposite. This is in stark contrast to the quoted note! A phone call with customer service also came to nothing. The employee said I should send a message via the email address in the legal notice and explain the situation. I did that too, only to receive a message shortly after with the following text: "Please note that this email address is not available for contact with eBay customer service. " Only - why is this message then signed with "eBay customer service"??? That's just how it is, I guess, when processes are only carried out by AI anymore... Maybe someone here has something to add, or an eBay employee can take another look. Kind regards PS: Sorry - I would have liked to upload the attachments separately, but eBay only allows one attachment here!

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Appeal against a note for a delivery not made on time | Members help members | eBay Germany