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enable chat option instead of call customer service
Summary: velora_de contacted eBay customer service to ask whether it is possible to use the live chat option for customer service instead of only being able to request a callback. They find using live chat more convenient because it allows for more efficient communication and the conversation can be documented in writing. velora_de is asking for the chat option to be enabled for their account or to be informed whether this is possible.
Dear eBay customer service,
I hope you are well.
I would like to make an inquiry regarding the contact options for customer service.
When we contact eBay customer service, we are usually offered the option of receiving a callback. We would like to know whether it would be possible to use the live chat option instead.
Using live chat would be much more convenient for us, as it would allow us to communicate more efficiently, keep a written record of the conversation, and explain issues more clearly.
We would be very happy if you could enable the chat option for our account or let us know whether this is possible.
Thank you very much for your time and support. We look forward to your reply.
Kind regards
eBay seller
perfect-sally
Mentor2 weeks agoI wouldn’t know of any live chat with customer service. At most, you can write to the AI. You can find contact options, like with any company, in the legal notice.
And I’d strongly recommend that you register your account as a business before it gets expensive for you. Your listings are definitely not private!
You are typically acting as a business or commercially if you:
buy items in order to resell them
sell items that you have manufactured for resale
regularly sell large quantities of items
sell similar goods over a longer period of time, especially new goods
frequently sell new items that you did not acquire for your own use
According to case law, the following are considered indications of commercial activity:
running an eBay shop
number of current sales: if many items are continuously sold over a longer period of time, this is generally a commercial seller
prolonged, drawn-out sale of a private collection over many years
type of items sold (new or used goods, value): the sale of several similar navigation devices was classified as proof of commercial activity — likewise the offer of 250 batteries in various sizes with reference to the availability of larger quantities.
a website or the use of advertising descriptions that give a professional impression
Note: We regularly review the trading activities of our sellers and may ask them to mark their eBay account as a business account. In addition, you must expect to be warned at your expense by competitors or consumer protection associations and to face court action seeking injunctive relief.