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Experiences with the Top-Service logo on eBay
Summary: direkte-beratung asked about experiences with the eBay Top Service logo and whether it is an automatic process or if you have to take action yourself. petersmodellbahnstuebchen replied with an overview of the criteria that must be met for the logo to appear automatically, and gave useful tips on the requirements for using the logo.
Hello everyone,
today I received the notification about the Top-Service and the associated logo from eBay. I'm now interested in hearing what your experiences with it are. How long did it take for the logo to appear in your listings? Did you have to take action yourselves, or was this an automatic process?
Please share your experiences and tips to help other members in the community who may be facing similar questions. Every bit of advice is valuable!
Thanks in advance for your posts!
perfect-sally
Mentor2 weeks agoYou actually can’t get the logo if you have a 14-day return period.
And I would also revise my cancellation policy, no one can read that correctly. There’s also a sample cancellation form missing.
petersmodellbahnstuebchen
Mentor2 weeks agoMoin @direkte-beratung
Take a look here to find out what requirements you need to meet.
Criteria for displaying the logo
If the following requirements are met, the eBay Top-Service logo will automatically appear in all your eligible active and future listings:
Selling on eBay
You sell as a business.
You are a Top Rated seller or have Above Standard seller status.
More on how your seller status is calculated
You keep your delivery promises, i.e.
Your share of late deliveries that were not processed on time is no more than 5%, based on your eBay Top-Service-eligible items.
Your share of tracking numbers not uploaded is no more than 10%, based on your eBay Top-Service-eligible items.
Items and listings
Your listings include a fixed-price option.
Your item location is in Germany.
Delivery
Your listings include free domestic shipping
and
Your handling time is no more than one day and the delivery time including handling time is no more than three days
and
You offer tracking for items with a value of EUR 10.00 or more. For letter mail from Deutsche Post, tracking only counts if the Internet stamp with matrix code is used. Stamps from the post office cannot be registered as tracking.
Returns
Returns are possible for at least 30 days, according to your return policy.
The return address is in Germany.
Best wishes from the Baltic Sea
Peter