Will I get the defective item back? | Members help members

sigridrei-0 · 2025-12-07T10:46:17.513000Z

Hello, maybe someone can help me.I sold an item as a private individual. Shipped the item insured. The package went missing at DHL and then turned up again. Unfortunately, the item is now defective. DHL says insufficient packaging and is not liable. The buyer opened a case with Ebay and Ebay decided that I have to refund the purchase price and shipping. The strange thing is that so far I have only seen pictures of the defective item; from the way the item looks, the packaging must have been damaged in my opinion.My question now is: the buyer has gotten the money back. What happens to the defective item? Do I get it back? Who pays the shipping costs?

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Will I get the defective item back? | Members help members | eBay Germany