Resending an item due to a return | Members help members

morrissey07 · 2026-02-28T14:02:54.382000Z

Hello, how should I act as a seller in the following situation: After payment was received, I immediately sent the item to the shipping address stored by eBay (Italy). The postage was also processed through eBay.Unfortunately, the parcel could not be delivered because of an allegedly incorrect address and was returned to me after about a month. The return shipment caused costs of 10 EUR.The buyer is now asking for the item to be resent. Please let me know how the cost arrangement and the further process work here (e.g. assumption of costs, reshipment, proof, etc.). Which proofs (tracking, return shipment) need to be submitted, and how should the status of the case currently be handled?Thank you very much for your support.

Discussions

Resending an item due to a return | Members help members | eBay Germany