Refund to the customer despite tracking and proven delivery | Members help members

excelator · 2026-01-09T16:57:02.719000Z

I shipped the item with tracking from Deutsche Post and also entered that number on Ebay. The customer claims that they did not receive the item, although delivery is marked. Ebay ignores the delivered item and refunds the customer the money... Is it really that easy on Ebay to get your money back and keep the item?? Please share your opinion..

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Refund to the customer despite tracking and proven delivery | Members help members | eBay Germany