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Refund for incorrect delivery address: experiences and solutions
Summary: dimethylthiolan asks the community for advice on how to handle a situation where a buyer did not receive an item because of an incorrect shipping address. The buyer is now demanding a refund of the costs, including shipping fees. dimethylthiolan wants to know whether sellers should issue refunds in such cases or whether it is the buyer’s responsibility to provide the correct address details.
Hello community,
I hope you're doing well! Recently I had a situation where I wasn't sure how best to handle it. A buyer ordered an item, but according to the tracking, an incorrect or incomplete address was provided. Now the buyer is asking for a refund of the costs, including shipping costs.
How have you handled situations like this? Should sellers issue a refund in such cases, or is it the buyer's responsibility to provide the correct address details? I look forward to your opinions and experiences on this topic.
Best, Ute
perfect-sally
Mentor1 month agoHello @dimethylthiolan
of course the responsibility lies with the buyer to provide the correct data.
If you cancel the purchase with the reason that something is wrong with the address, you can only refund in full.
A partial refund with deduction of the shipping costs is only possible via the purchase details.