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Received a counterfeit (perfume), seller goes offline for 60 days
Summary: hasenpelz reports buying a supposedly counterfeit eau de toilette from a seller and that the seller is no longer reachable. The participant has already filed a complaint and is checking return options, despite the challenge of an unresponsive seller. perfect-sally and alena@ebay advise opening a return and meeting the deadlines to secure buyer protection. They offer support if the seller does not respond. hasenpelz has now submitted a return request.
Hello, community,
I bought an Eau de Toilette from a seller new a few days ago.
The product that arrived looked normal. Luckily, though, I unpacked it right away, even though my previous fragrance wasn’t completely empty yet.
When I compared the bottle and the contents directly, then came the shock: there are major discrepancies.
I am firmly assuming it’s a fake product.
Right after the complaint request, the seller went offline for 2 months, which I unfortunately didn’t notice right away.
I did get a reply saying they regretted it and wanted to investigate, possibly refund or find a solution...
So, what now?
Return request has been sent, still open so far.
Return is not possible if the goods cannot be delivered, or are not picked up, because the storage period has been exceeded.
Do I have to wait the three days in case the seller sends an automatic reply and possibly accepts the return request, even though then I would also know that points 1. and 3. would apply too?
Seller does not respond and I would have to involve EBAY, open a case.
What about the police, customs, the product manufacturer? Could I also file a supplementary report if that should help, it’s only €69.
Anything else?
Alternatives?
Thank you all.
Joe
alena@ebay
Mentor3 weeks agoHello @hasenpelz please open a return. You can find out how it works here. If the seller does not respond within 3 days, you can contact us and we’ll be happy to help you with this.
Thanks for tagging @perfect-sally 😘
Best regards
hasenpelz
OP3 weeks agoOh, thanks for the heads-up, actually I had already written a return request earlier, but I didn't click Send multiple times on the pages, I just did that now.
perfect-sally
Mentor3 weeks agoA return must be opened on the grounds that the item is not as described, and it doesn't matter whether the seller is absent or not. The deadlines must absolutely be observed, otherwise buyer protection is lost.
Please provide the item number and an eBay employee will get in touch here and help you further.
@alena@ebay could you please take a look? Thanks
hasenpelz
OP3 weeks ago · EditedHello, thanks!
Article: 358831505597