I opened a case with ebay on 09/01/2026 because an item is defective due to a material defect 14 days after the end of the return period.So far there has been no decision from ebay, or rather on 09/01/2026 it was said that the seller would be given 5 days to provide me with a return label. That has not happened.That means I’m currently stuck - the item is defective, the seller is not interested in a solution, but my money is gone... What can I do?

Hello @engel4579, thank you very much for your post. Since there was no response from your seller here, I have closed the return in your favor. The refund should be visible to you within 5 business days. @perfect-sally Thank you very much for tagging me 🤗 Kind regards Selina

Case opened, but no response from eBay | Members help members

Discussions

Case opened, but no response from eBay | Members help members | eBay Germany