Case was closed by seller after hours | Members help members

pate-1290 · 2026-05-11T17:05:28.054000Z

Hello, I opened a case because of a damaged smartphone. My case was closed in the seller’s favor because no tracking information was provided. But I didn’t even have the option to add one or return it; I was supposed to wait a few days for the label. I did that, then I got an email that the seller had opened a case. And then after a few days I got an email that the case can’t be supported. The appeal said, "No valid tracking information was added." Can someone help me with this?

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Case was closed by seller after hours | Members help members | eBay Germany