Cannot open case for return | Members help members

bixtron · 2026-02-17T15:29:24.339000Z

Hello, unfortunately, one buyer packed their return in an envelope, not even sealed, just put the shipping label on it and dropped it off like that. Accordingly, the result was a blank envelope. Now, in the return process, I clicked on "Report a problem", where I then selected that the shipment was incomplete and damaged. After that, though, I’m prompted to issue a refund: Wouldn’t a case normally be opened then? The other reason would be "buyer sent back the wrong item" - but that’s not correct in this case.

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Cannot open case for return | Members help members | eBay Germany