Opening of a case for an item not received | Members help members

tsjlilie · 2026-04-02T22:47:45.362000Z

A buyer opened a case with me because of an item not received. eBay closed the case in my favor because the fault was not mine. eBay reimbursed the seller for the costs. Today the seller got in touch and said that he has received the goods. Now the buyer is asking how he should reimburse me the amount. Since eBay refunded the buyer the amount, eBay would also have to get the money back from the buyer. How can I reach eBay so that eBay gets the refund back from the buyer?

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Opening of a case for an item not received | Members help members | eBay Germany