Incorrect address on shipping label | Members help members

r.d.69 · 2026-05-22T11:15:00.308000Z

HelloI shipped an item to Spain with a label that I bought and used on eBay.The item, according to the buyer, did not arrive and after a short correspondence it turned out that the address on the label is not quite correct. However, he entered it correctly on eBay.According to the tracking information, the item was marked as “delivered”.Understandably, the buyer opened a case, which was initially decided in my favor.After his appeal, however, the decision was reversed and now a debit is to be made from my account.I was able to upload by email the proof of posting, the label with the incorrect address, a screenshot with the correct address, a screenshot of the successful delivery, and an excerpt from eBay’s legal portal showing that for private sellers the transport risk lies with the buyer.The customer service in Spain did reply very extensively, but they are somewhat stubborn and do not want to reverse the decision.What now? 😞Best regardsReinhold

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