Incorrect address provided by the seller, return not possible | Members help members

qvi_ag · 2026-01-16T13:53:20.821000Z

Hello,I bought 2 items from a seller in China and paid via PP to order no. 08-13892-11775.I received the goods, but later than previously stated. Since I no longer needed the goods, I wanted to return them in accordance with the seller's return policy.Creating a return label via Ebay was not possible because the seller had not provided a correct address. I then contacted the seller and asked him to provide or enter a correct address. However, he did not do so; instead, he tried to persuade me to forgo the return and accept a partial refund. I declined this.After about 2 1/2 weeks of correspondence with the seller, it said for the items that I should now enter a tracking number. That was of course not possible, since I couldn't make a return at all due to the lack of a correct address. The incorrect address was now no longer visible anywhere. As a test, I entered a fictitious tracking number for one of the two items. It now says that a refund will be issued within 3 days after delivery, which will never happen.For the 2nd item, Ebay customer service decided that no refund will be issued because there is no information on shipping or tracking.It seems that contacting Ebay is no longer possible; a button “Ebay einschalten” is not shown anywhere. Thank you for your help.

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Incorrect address provided by the seller, return not possible | Members help members | eBay Germany