Incorrect DHL shipping label created via eBay, cancellation aborted | Members help members

li_25215 · 2025-10-14T10:46:40.799000Z

Hello,I shipped a package with DHL today. I had previously created the shipping label through eBay. But the label wasn’t suitable for the package, since the package is oversized and counts as bulky goods. The lady at DHL scanned my label, though, and only then realized that the label wasn’t suitable. I was supposed to cancel it, which I did, and then she printed a new one, which I then paid for. When I got home and checked again, it said under my eBay shipping labels "Cancellation rejected".And with my sale price, the €10.49 had already been deducted as well, even though the shipping label wasn’t used at all.Is there any way I can get my money back?

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Incorrect DHL shipping label created via eBay, cancellation aborted | Members help members | eBay Germany