Incorrect tracking number provided by seller - Need help with buyer protection! | Members help members

yakugermany · 2026-06-18T07:04:08.495052Z

Hello everyone,I’m hoping for your support or any advice on how I can proceed in the following situation:I bought a vacuum cleaner on eBayItem number: 198318713529Order number: 07-14700-84158The seller marked the item as shipped and added a tracking number. However, it seems that this does not belong to my order.Problem description:When I check the tracking number with DHL and enter my postal code for the detailed view, it is not accepted.This is a clear indication that the parcel was not addressed to my address.Accordingly, the shipment never arrived at my place.I then opened eBay Buyer Protection. Unfortunately, the case was decided in favor of the seller. In my view, this is an automated decision based solely on a “delivered tracking number,” without checking the plausibility (e.g. postcode match).I have now filed an appeal, but I don’t want to do anything wrong. A screenshot of the tracking is attached to the case. So my questions to you are:Has anyone had a similar case with incorrect tracking information?How can I best get an eBay employee to manually review the case?Are there any specific pieces of evidence or wording that make the appeal more likely to succeed?I’d be very grateful for any helpful advice!Best regards

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Incorrect tracking number provided by seller - Need help with buyer protection! | Members help members | eBay Germany