Incorrect sales commission despite active eBay shop – support isn't helping | Members help members

phonezone24 · 2026-02-23T13:19:05.456000Z

Hello everyone,I hope someone here can help me, as I unfortunately can’t get any further with regular eBay support.I activated the basic eBay store subscription on February 20, 2026 to benefit from the lower selling fees for category ID# 15032.An order came in on February 21.However, despite having an active store subscription, I was charged the higher selling fee without the store benefit.I have spoken and written to support several times. Unfortunately, so far no one has been able to explain to me specifically why the wrong fee was charged or arrange a correction.For me it is clear:At the time of the orders, the store was active – so the corresponding reduced selling fee should also apply.I was charged: €82.47Correct with store subscription: €62.06Could a staff member please take a look at this or explain to me what the issue is?Many thanks in advance for any helpful feedback.Kind regardsOsan

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Incorrect sales commission despite active eBay shop – support isn't helping | Members help members | eBay Germany