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Received the wrong item, can't contact the seller
Summary: adde-7469 has a problem with an order where the wrong item was delivered. Despite the order confirmation and attempts to contact the seller, communication fails because of a login issue and an inadequate chatbot. perfect-sally recommends opening a return on the grounds that the item is not as described, which means the seller has to pay for the return shipping and a refund is issued without having to contact the seller directly.
Hello everyone,
Something went wrong with my last order, because despite the order confirmation I received the wrong item. The option “Contact seller” is there, but I can't log in because my account already exists… I replied to an email from ebas, but without success. I also tried to get hold of an employee/find an email, but the chatbot makes it impossible and absolutely can't help me, because it doesn't understand my situation (feels disastrous)…
Has anyone had the same problem? How did you solve it?
Best regards
hasjana
Mentor3 weeks ago@adde-7469
can you explain that in more detail?
perfect-sally
Mentor3 weeks agoIf you don't receive what you bought and paid for, then you open a return with the reason that the item is not as described. The seller has to pay for return shipping and refund you once they receive it.
You don't need to contact either the seller or eBay for that.