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Incorrect price at checkout
Summary: einser_bmw reports a problem when paying for an item from the USA, where the agreed price is lower than the price shown at checkout. selina_b@ebay explains that the difference is caused by the addition of VAT, which was not immediately apparent. einser_bmw expresses gratitude for the clarification and recognizes the importance of this distinction.
Hello, I bought an item from the US from Germany using a best offer. Now the agreed price is shown in purchases, and when I want to pay, a different (higher) price is shown. But all prices are shown in dollars.
What can I do? The seller also has no way to change anything.
Many thanks in advance for the help.
Note:
Item number: 298492443912
My best offer of 75USD item price was accepted and is shown that way in my purchases.
When I want to pay, 80USD is shown as the item price.
Shipping costs and customs are listed separately as usual.
Can someone here (maybe also a staff member) help?
selina_b@ebay
Hello @einser_bmw ,
Thank you very much for your post.
In the email where your price suggestion is visible (11.07.26), it says:
Price suggestion: $75 + $5.25 VAT.
That’s why the item price is shown as higher for you.
@perfect-sally Thanks for tagging 🤗
Best regards
Selina
einser_bmw
OP1 month agoHello Selina,
many thanks for your effort. I’d never had this differentiation before, so I actually learned something new.
Thanks!
Best wishes
Heike 😊😘
selina_b@ebay
@einser_bmw Very gladly.
I wish you a lovely evening 😊
Best regards
Selina
einser_bmw
OP1 month ago · EditedUnfortunately, I can't add to my inquiry, so here's a comment:
It concerns item number: 298492443912
My price offer of 75USD was accepted and is shown as such under "My Purchases". When I want to pay for the item, the item price is not 75USD, but 80USD.
Shipping costs and customs are listed separately as usual.
So it's about the pure item price.
Can a staff member help here perhaps?
perfect-sally
Mentor1 month agoIf you buy abroad, it’s pretty clear that there will be additional costs coming your way!
Does that mean you can’t pay, or are you talking about the additional costs?
einser_bmw
OP1 month agoIt’s about the pure article price. Both are in USD, but different amounts. The usual additional costs are listed separately as always.
einser_bmw
OP1 month agoNo, I can’t pay. It’s about the actual item price. I bought the item for 75USD, but at checkout 80USD is shown (shipping costs and customs are separate, as always).
perfect-sally
Mentor1 month agoWe’ll have an eBay MA take a look over it, she’ll get back to you here.
Hello @selina_b@ebay could you please be so kind? Thanks
einser_bmw
OP1 month agoThanks for your help 😊😘😘