Locked
Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.
Wrong shipping provider, item is not marked as delivered
Hello community,
When entering a tracking number for an international shipment, the system selected DPD as the shipping carrier.
I can't change that either. Now the item was delivered ages ago, but according to the system the item hasn't been delivered.
Is there anything I can do about that, or can I just ignore it?
Regards
7 comments
perfect-sally
Mentor1 month agoThen, when entering the tracking number, they weren't paying attention and the correct shipping provider was specified!
The payout will take up to 30 days without proof of delivery.
You can try to enter another tracking no. with the correct parcel service, then it will update after some time.
dance-or-die
OP1 month agoThe system selected the service provider, not me. Even when I enter another number, the wrong service provider is always automatically selected.
perfect-sally
Mentor1 month agoThe service provider is only suggested by ebay and can of course be changed!
voli-maus
Mentor1 month agoHello @dance-or-die ,
You have to watch out and be careful there, really.
As already written, you can change the shipping provider.
dance-or-die
OP1 month agoWith this number I always get dpd and can’t change it. Hermes would be right. The parcel went to Poland, with the Polish tracking number I can select it. I’ve now entered that one.
perfect-sally
Mentor1 month agoI always get this too when I’ve entered a Hermes number, and before I save I delete DPD and enter Hermes.
voli-maus
Mentor1 month agoIt’s the same for me too.