Customer Service Feedback | Members help members

su423579 · 2026-04-20T10:23:20.015000Z

I took part in a promotion and got a €50 voucher from Ebay (deadline 2 weeks) Unfortunately I missed this deadline because our son was born during that time and I missed redeeming it by one day. I called customer service and simply asked for some leniency (the day of delivery was exactly the deadline). I understand it 100% and am not complaining at all; if I had been told - "Hey, a birth is a big deal, but unfortunately we can't do anything about that" - I would naturally have accepted that and said nothing further! I’ve now spent over a week having four very frustrating conversations with customer service, received contradictory information, and waited in vain for a voucher for days, missing offers because of it too. That’s just incredibly frustrating. I want to point out again: if they had been transparent and honest with me, I would have had no problem with it, since I was aware that I was asking for leniency. At first I was assured that my case was understandable and that I could expect the voucher in 3 business days. Then I was told that no request had even been received. Then I was supposed to explain my case, which I did at length, in detail, kindly, and calmly - only for the service rep to simply hang up. And in the last conversation I was then told that something like that wasn’t an option at all.Things like that cost customers a lot of nerves and are simply unprofessional and completely poor quality. In my case, I also couldn’t act properly and my user experience was massively impaired.Of course, my experience is just one case and there are also positive service experiences. But it cannot be that in 4 conversations about the same issue, the service team fails so consistently. I would very much welcome it if the recorded conversations were also evaluated accordingly and if training made it clear that one should not give customers contradictory or false information just to end the conversation on a positive note.Incredibly frustrating experience!!! - and my impression of the quality of Ebay customer service is deeply shaken. No wonder people write reviews on Google Maps so the situation becomes visible (1.7 stars for both Ebay Germany and the headquarters in Luxembourg!!!)

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