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Missing payment received in account through eBay
Summary: A participant (sergej_schneider) initiated a payout on 09/09/2026, which had not been received in their bank account by 09/17/2026. They are having trouble getting support from eBay because the help bot refers them to their bank, which can’t help without a transaction number. An eBay employee (anna_s@ebay) suggested finding the bank reference number and contacting the bank, but that was unsuccessful. Another participant (bootyooty) asked whether the verification of the bank details at eBay had been completed, since this may be necessary after the introduction of the payment processing.
Hello everyone,
I hope to find a solution or some advice here in the forum.
I initiated a payout on 09/09/2026. As of today (17/09), the money still hasn’t reached my bank account – so 6 business days have already passed.
The eBay help bot isn’t any help: it simply refers me to my bank. However, without an incoming amount or a specific transaction/reference number for the payout, my bank really can’t look anything up.
On top of that, I’m facing the hurdle that in the help section I’m offered neither a callback option nor a live chat with a human agent. Unfortunately, I’m going round in circles on the help pages completely.
The payout status says [Completed].
Bank details/IBAN have been checked and are correct.
There are no open cases or notifications.
Has anyone recently had similar experiences, or does anyone know which steps currently reliably get you to a real support agent?
Thanks in advance for your help!
anna_s@ebay
·2 weeks agoHello @sergej_schneider ,
thanks for your message.
Please click this link. There you can trace the bank reference number. Please contact your bank with the reference number to check your payout.
@perfect-sally Thanks <3
Have a great day.
Best regards
Anna
sergej_schneider
OP2 weeks agoHello @anna_s@ebay ,
Below is the response from my bank.
Best, Sergej
bootyooty
Mentor2 weeks agoHi @sergej_schneider you haven’t sold anything for a long time, until now.
Have you actually completed the bank details verification at ebay after ebay introduced payment processing?
https://www.ebay.de/help/selling/fees-credits-invoices/setting-changing-payment-method/updating-checking-account-details-payouts?id=4796&st=12&pos=4&query=Aktualisierung%20Ihrer%20Bankverbindung%20f%C3%BCr%20Auszahlungen&intent=Zahlungen&context=DEFAULT_BUYER&docId=HELP1465
https://www.ebay.de/help/selling/getting-paid/als-verkufer-registrieren?id=4792
Even bank accounts that have been on file for years must be re-verified.
anna_s@ebay
·2 weeks agoHello @sergej_schneider ,
thanks for your feedback.
According to our records, the payout has been made. A bank reference number has been created; this is a unique identifier for the transfer to you. Due to bank processing times, security checks, and regulatory requirements, it may take a few days before you see the payment in your bank account. I ask for your patience, as this is beyond our control.
If you still haven't received a payout after 10 days, please give us a call. Then we can check the payout and request a payout letter from our bank.
Best regards
Anna
perfect-sally
Mentor2 weeks agoAn ebay MA is taking a look at this and will get back here. We already had a similar request yesterday, but I don't know what came of it.
Good morning @anna_s@ebay could you please take a look? Thanks a lot