Wrong decision in a case by eBay | Members help members

internethandel_fuhr · 2025-09-30T10:39:30.883000Z

Case No.: 5364473906 The buyer wrote the following:30. Sep Message from the buyer: "Yes, I received the coding list, thank you very much" However, since the buyer did not close the case, I contacted eBay, with the note that the buyer had written to me that he had received the item. Now eBay has closed the case in favor of the buyer and refunded the money to the buyer. Can the eBay staff not read the message history here and see that he himself confirms that he has received the item ! Why is the buyer being ruled in favor here ?

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Wrong decision in a case by eBay | Members help members | eBay Germany