Wrong decision in favor of the buyer | Members help members

vick-362 · 2026-02-12T02:10:20.854000Z

Hello,I’m losing faith here. I sold a phone, the buyer claims the package was empty because it was apparently opened from the bottom! The buyer chose a drop-off location (I wasn’t aware of this) DHL naturally rejects any claim, I had taken out transport insurance and paid for it extra. Despite all the documents, the police report, the DHL trace request, the case was of course closed with the words, properly delivered to the drop-off location. The appeal was rejected by eBay, and I was told to contact DHL (?). Yes, I had, the letter was forwarded. I communicated this several times.What can I do? Do I really have to go through a lawyer now?I don’t understand eBay, does it now mean I buy expensive items, have them sent to a drop-off location, and then say they didn’t arrive or the package was tampered with. Then I get my money refunded immediately.Are sellers really always the bad ones? Do we get the short end of the stick?Best regards

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Wrong decision in favor of the buyer | Members help members | eBay Germany