Error message when sending the purchase process

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Summary: In the discussion, frettchen183_2 encounters an issue with processing the checkout for two purchased items, receiving a specific error message. meinehexe11 suggests clearing the cache and using a different browser, but frettchen183_2 reports this approach does not resolve the problem. voli-maus inquires if the transaction appeared completed and suggests combining payment information for the items. mia@ebay explains that the problem is due to the combined shipping option not being set in frettchen183_2's account, which prevents the desired payment method. They advise configuring this setting for future transactions.

Good evening,

when I want to send the checkout process for two auctioned items, I get this error message:

However, both items are still listed as "not paid" in the overview. Where could the error be?

Regards

Mathias

frettchen183_2

3075 View listings

Posted 1 month ago · Edited 1 month ago·Last reply 1 month ago

9 comments

mia@ebay

Mentor1 month ago

View listings

Hello Matthias @frettchen183_2 ,

many thanks for your message.

You wanted to ship both purchased items together and therefore offer payment with combined shipping. This must be set up in advance in your customer account. However, I can’t see any settings for combined shipping. So the system doesn’t understand what you want. This setting can no longer be added afterwards for this sale. In this case, payment can only be made as stored.

For future sales, please check this setting once and adjust it to suit your needs.

@meinehexe11 - Thanks for the mention

Kind regards

Mia