Formal objection – account suspension MC011 & withheld funds | Members help members

meine-leben · 2026-04-16T14:45:12.688000Z

Dear eBay Trust & Safety Team,I hope this message finds you well. I am writing to request support regarding the suspension of my account under the notice MC011 and would like to respectfully raise a few points for clarification.Regarding identity verification:There is a name discrepancy between my eBay account and my official German identification document (ID card); I kindly ask for a fair review of this matterI have already submitted my business registration as a supporting documentBefore the suspension, I tried to convert my account into a business account, which unfortunately was not possible due to the same name issue — I would appreciate help on how to resolve this correctlyRegarding my selling activity:All items sold were private old stock, purchased from a private individual and resold at cost — not commercialSince these are privately acquired goods, I unfortunately do not have purchase receiptsMy account has 100% positive feedback, which reflects my honest and trustworthy behavior as a sellerRegarding the withheld funds:All buyers have successfully received their ordersMy funds are still being held; I kindly ask for information on when and how they will be releasedMy request:A fair and careful review of my account and the MC011 noticeSupport in opening or converting to a verified business account, which I am fully prepared to doRelease of the funds for completed and fulfilled transactionsI sincerely hope that we can resolve this matter amicably. However, if no solution is found within 14 days , I will unfortunately be forced to seek legal advice and file a complaint with the responsible German consumer center.Thank you for your time and understanding.

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Formal objection – account suspension MC011 & withheld funds | Members help members | eBay Germany