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Photos in messages to other members
I can't upload images in messages to other members. It always worked before, but since this morning it only loads up to 50% at most, and then it just keeps spinning.
Are there maybe problems at the moment?
15 comments
mia@ebay
Mentor2 weeks agoHello @minkibellchen & @petersmodellbahnstuebchen
I have forwarded the report to the specialist department for review.
As soon as we receive feedback, we will get back to you.
Thank you very much for your support
Mia
minkibellchen
OP1 week agoThank you very much
mia@ebay
Mentor2 weeks agoHello @minkibellchen ,
thanks so much for your post. Could you please send me a screenshot so I can see exactly where you are. Thanks
Best regards
Mia
petersmodellbahnstuebchen
Mentor2 weeks ago@mia@ebay
Hi Mia,
You can use the screenshot I posted here while trying it with @perfect-sally .
Best wishes from the Baltic Sea
Peter
minkibellchen
OP2 weeks agoI have no idea how that works
minkibellchen
OP2 weeks agoUnfortunately, I can’t send one because I’m on my laptop using eBay and screenshots don’t work there. Anyway, I don’t know how. When I click the image, it appears as usual in the messages, but it only loads up to max. 50% and above the message a small dot with an "i" briefly appears, I’d say. But clicking on that etc. doesn’t work.
I don’t know what else I can do anymore.
petersmodellbahnstuebchen
Mentor2 weeks agoHi @minkibellchen
if you use MS Windows as your operating system, there should be a "Snipping Tool" installed there.
You can open it with the keyboard shortcut Windows + Shift + S, take the screenshot and then insert it here with Ctrl + V.
Best regards from the Baltic Sea
Peter
minkibellchen
OP1 week agoThank you very much,
I am completely helpless when it comes to computers. Thanks for the tip.
petersmodellbahnstuebchen
Mentor2 weeks ago@mia@ebay
Hi Mia,
I can confirm this new system behavior.
For direct messages here in the forum, I can attach a photo.
For messages to the seller, a photo is uploaded up to a max. of 50%.
Here’s an attempt to contact @perfect-sally
Best wishes from the Baltic Sea
Peter
perfect-sally
Mentor2 weeks agoOh dear, new things that don't work every day! I'd be interested to know what they're cobbling together there this time or making worse 👎
minkibellchen
OP2 weeks agounfortunately, it seems so
perfect-sally
Mentor2 weeks agoHave you cleared the cache & deleted cookies? Tried another browser?
minkibellchen
OP2 weeks agoDoesn’t work with other browsers either
perfect-sally
Mentor2 weeks agoWhat about clearing the cache & deleting cookies?
I’ll tag an eBay employee here, she’ll chime in. Maybe there’s another issue at eBay too, as so often in the last few days.
@mia@ebay could you please take a look? Thanks a lot
minkibellchen
OP2 weeks agoThank you very much