Question about seller protection as a private individual | Members help members

flamme887 · 2025-09-04T15:55:02.840000Z

I kind of fought my way through the topic of seller protection for private individuals and found pretty sparse information. As far as I could find out, seller protection for private individuals only means that you are protected from neutral or negative ratings, but not from eBay withholding your money if the recipient says the item never arrived, even though basic tracking confirms delivery for, e.g., large letters.You only have insurance so that you as the seller keep your money if you send parcels with tracking or, for items with a goods value (item value + shipping) up to €20, with letters by registered mail.So if, for example, you send a DVD with a goods value of €7 as a DP large letter up to 500 g (eBay seller protection) and the buyer claims the DVD never arrived, even though the basic tracking says it did arrive, you are only protected from getting a neutral/bad rating because of that, but the money will still be withheld by eBay and given to the buyer.Source of the info: https://www.ebay.de/verkaeuferportal/verkaeuferstandards/verkaeuferschutzIn short: That means with buyer protection you get your money back + the shipping you paid, and with seller protection you are only protected from negative ratings.So does that mean that smaller items like DVDs, CDs, books, etc. can now only be sent, for example, by €5 Hermes parcel or DHL €6.20? Possibly by registered mail if the value stays under €20. But then you're already at €4.15. No one’s going to buy anything from you anymore.Have I understood that correctly? Just to be safe, I’ve now switched everything I had as large and maxi letters to Hermes and DHL...

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Question about seller protection as a private individual | Members help members | eBay Germany