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Question about cancellation
Summary: retrosepet reports that a customer canceled a purchase and the status has since been set to 'open', although a refund is said to have already been initiated. retrosepet asks how long processing usually takes. meinehexe11 asks for internal help to investigate the issue.
Hello everyone,
A customer bought something from me and immediately after the purchase submitted a request to cancel the purchase.
I agreed to this and since Saturday the status has been set to "open"; when I look into the details it only says: "A refund was initiated on 27 Jun 2026. Once this is completed, we will take care of relisting for you and send you an email."
Has anyone had experience with how long this will take?
Thanks and best regards
samantha@ebay
Mentor1 month agoHello @retrosepet
The cancellation has now gone through and you can gladly relist the item :)
Best regards
Samantha
selina_b@ebay
Hello @retrosepet ,
thank you very much for your post.
I’m consulting with the specialist department here. We’ll let you know as soon as we’ve received a response. Please be patient with us for a little while.
@meinehexe11 Thanks a lot for tagging 🤗
Best wishes
Selina
meinehexe11
Mentor1 month agoHello, hello
@selina_b@ebay could you please take a look at where it’s getting stuck here?