Hello, a family member ordered an item as a guest and then has to fill out a form as proof in order to initiate shipping. But contacting them and sending files is practically impossible if you don’t have an eBay account. What can be done? Thanks and best regards

Hello @tomthomwolf, I’m stepping in here for @alena@ebay. Either the guest account can be converted into a regular eBay account, or you can contact the seller by email (if commercial: contact details in the legal notice) to make it easier to exchange the data. Otherwise, the guest buyer is welcome to contact our customer service if our help is needed in transmitting certain data. For data protection reasons, we are not allowed to provide in...

Guest order and subsequent communication with the seller | Members help members

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Guest order and subsequent communication with the seller | Members help members | eBay Germany