Updated cancellation policy is not being saved | Members help members

bremen04 · 2026-06-18T06:46:39.787313Z

Hello everyone,we had to update our cancellation policy because of recent changes (basically all businesses will have to do this soon anyway). We already stored the new text in the legal information more than a week ago (framework conditions are deactivated because that doesn’t work anyway). For newly created listings, the changed cancellation policy is also displayed correctly.Problem: In our thousands of older active listings from various shops, however, the change is not being applied. We have already edited and saved the relevant listings using the “bulk edit” function, but the old cancellation policy still appears there.Has anyone had similar experiences or knows what could be causing this? Is there any other way to apply the updated cancellation policy to existing listings?Thanks a lot for your help!

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Updated cancellation policy is not being saved | Members help members | eBay Germany