Fee reimbursement | Members help members

svraj0 · 2026-05-26T21:56:58.071000Z

Hello everyone, I need your help. Here's what happened: I sold an air conditioner. The buyer chose DHL as the shipping partner. They only transport packages up to 31.5 kg, but the AC already weighs 30.0 kg without the box. I can't find any shipping option now. The buyer now wants to withdraw from the purchase, which I understand. Will I get the selling fees back? In the end I didn't sell anything after all. I hope someone can help me and answer my question. Thank you for your help. Best regards, Sven

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