Received counterfeit goods | Members help members

tlbayr_0 · 2026-04-26T18:55:07.795000Z

Dear Sir or Madam,I first properly reported the case through eBay Buyer Protection, as the item I purchased was a counterfeit and did not match the description. The seller received the return, which was confirmed both by tracking and by email.Nevertheless, my claim was not accepted. I was told that I first had to close the PayPal case in order to be able to use eBay Buyer Protection. I relied on this instruction and closed the PayPal case.After that, I was told that the deadline for eBay Buyer Protection had expired. As a result, I was put at a disadvantage, even though I acted according to the instructions of your customer service.I am of the opinion that this was an error on eBay's part and should not be to my detriment. I therefore request a renewed review of my case as well as a full refund of the purchase price in the amount of €148.75.Kind regards

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Received counterfeit goods | Members help members | eBay Germany