Purchased item breaks after 5 months, what now? | Members help members

driverneo · 2026-07-04T15:04:29.719301Z

Hi everyone,I bought an item in December 2025, which was delivered at the end of December. Now it has become defective through no fault of my own, due to poor quality. I wrote to the seller and asked for repair/clarification. But the seller has been ignoring me for weeks.The support chatbot simply couldn't/wouldn't understand/clarify my questions satisfactorily, so I'm trying here now. Am I entitled to the statutory warranty in Germany if I buy a product from a German seller? If so, how can I assert my claims now if the seller does not respond?Many thanks in advance for the support!Wolfi

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Purchased item breaks after 5 months, what now? | Members help members | eBay Germany