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Warranty, but the seller isn't responding. How can eBay help?
Hello,
I ordered LED floodlights from a seller - kitchensealerbags - one of which is now defective after a short time.
The seller is not responding to my repeated complaints.
How can I get help from eBay in this case - when I contact eBay I only reach the automated assistant,
which has no solution for this.
Thank you very much for your help
4 comments
voli-maus
Mentor1 month agoHello @joachim2182 ,
even if the seller were still active and the purchase had only been made recently, you’d be out of luck with the Chinese seller.
perfect-sally
Mentor3 months agoEbay is not responsible for services that the seller has to provide. You have to enforce your consumer rights yourself.
When was the purchase? Maybe there’s still something you can do through the payment service provider.
joachim2182
OP1 month agoMany thanks for your reply, which I have only just read now.
I bought the item 9 months ago.
Obviously the seller on eBay no longer exists. "kitchensealerbags"
perfect-sally
Mentor1 month agoIf anything, you can only take action against it outside of ebay if, in the end, the effort is worth it.