Warranty for a purchased item that was delivered from Germany. | Members help members

michdort_269 · 2025-09-13T12:27:16.789000Z

Hello, we bought an item that was delivered from Germany.This item developed a defect within a few weeks, so during the statutory warranty period.Now the seller is hiding their actual address - and simply no longer responds to numerous follow-up questions about handling the return. An RMA number was also requested, which is simply not being provided. Yet they continue to sell other items on the side.The invoice requested by Ebay would theoretically have to show the issuer with address, but instead it lists Ebay itself, basically as an intermediary. The seller is obviously based abroad.It can’t be that in Germany there is no longer any warranty, or that it can simply be bypassed, right? Ebay customer service is successfully hiding itself.

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Warranty for a purchased item that was delivered from Germany. | Members help members | eBay Germany