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Warranty, seller no longer reachable
Good day, I would like to have an item replaced because it developed a defect within a year. However, the seller cannot be contacted and no longer has any listings online. How can I proceed to obtain a warranty claim?
Regards, Alex
4l3xxx2013
Posted Jul 11, 2026 at 5:31 PM · Edited Jul 11, 2026 at 5:31 PM·Last reply Jul 11, 2026 at 5:46 PM
2 comments
perfect-sally
MentorJul 11, 2026 at 5:46 PMHow do I go about getting a warranty?
It has to be a commercial seller, and even if they don't have any items online, they still have to have a legal notice where you can find contact details.
However, you have to enforce your consumer rights yourself and, if necessary, with legal support.
voli-maus
MentorJul 11, 2026 at 5:43 PMHello @4l3xxx2013 ,
there's nothing more that can be done via eBay, not even through the payment service provider